Customer Service is at the heart of every organisation. It is not simply a department, but the responsibility of everyone in your organisation to know how to provide good (if not great) service to all of your customers.
How you work and deal with customer requests and enquiries can shape your business and those that do it well and understand the importance of looking after your customers will see return business and the retention of customers.
We have put together a list of 13 key Customer Service skills that will help you and your organisation stand out from the crowd!
- Clear Communication Skills
- Knowledge of the Product or Service
- Ability to Use “Positive Language”
- Time Management Skills
- Ability to “Read” Customers
- A Calming Presence
- Goal Oriented Focus
- Ability to Handle Surprises
- Persuasion Skills
- Willingness to Learn
Customer Service Training
Here at Future Learning, we have a range of online and onsite training, looking at the importance of providing great Customer Service. Our online training workshops provide insights into how you can effectively work with and manage Customers. When it comes to onsite training, we have a range of tailored courses, from some of the very talented and inspirational training consultants.