Online Courses

Browse our range of online and on site training courses to grow your skills or deliver essential staff training.

Consumer Contracts – Distance Sales

The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales'.


Standard Operating Procedures

Standard Operating Procedures (SOP's) are used to ensure consistency and quality within the organisation and ensures that the right people are trained for the job.


Risk Assessment – An Introduction

All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities, and this module outlines the process involved in doing so.


Value for Money

This module is aimed primarily at organisations with a specific set of requirements to develop and implement a Value for Money strategy. The module is also suitable for any organisation wanting to learn more about Value for Money.


How to Manage Conflict

Conflict in the workplace is inevitable as individuals will often have different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision making and fueling creativity and innovation.


Customer Excellence for Frontline Staff

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business.