Business Courses

Our online business courses have been developed to help organisations deliver better training to their employees. We offer straightforward online courses in conflict resolution, complaints handling, data protection, social media and customer care. Our training is CPD certified and counts towards the CPD hours of your staff.

The Essentials of GDPR

This course is aimed at those involved in the handling of people’s information as part of their day to day role. It aims to provide an introduction to the GDPR, it's principles and process and roles and responsibilities under the Regulation.


Consumer Contracts – Distance Sales

The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales'.


Understanding the Principles of Customer Service

This course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.


How to Manage Equality and Diversity

We live in an increasingly diverse society and need to be able to respond appropriately and sensitively to this diversity. Successful implementation of equality and diversity in all aspects of work ensures that people are valued, motivated and treated fairly.


Health & Safety in the Workplace

This module is targeted primarily at businesses or individuals who are self-employed; however, it will also be of use to anyone who would like to increase their awareness of health and safety in the workplace.


Standard Operating Procedures

Standard Operating Procedures (SOP's) are used to ensure consistency and quality within the organisation and ensures that the right people are trained for the job.


Principles of Personal Responsibilities and Working in a Business Environment

This course has been developed to provide learners with the knowledge and understanding needed to carry out their personal responsibilities in a business environment.


Level 2 Food Safety and Hygiene for Retail

This course will benefit anyone working in retail, for example, supermarkets, small and large grocery stores, butchery, bakery, fish and farm shops, market stalls and delicatessens.


Fire Safety Training

This online fire safety course helps you to fulfil an Employers obligation by providing your staff with the knowledge and understanding required to act safely in the event of a fire in the workplace.


Risk Assessment – An Introduction

All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities, and this module outlines the process involved in doing so.


17th Edition – First Amendment

This course is designed to ensure everyone required to comply with BS7671:2008 is aware of and can comply with the changes that were introduced by Amendment 1, 2011.


Nutrition, Healthier Foods and Special Diets Foundation

This City & Guilds accredited module was produced in association with nutrition experts Verner Wheelock Associates. It’s based on the syllabus of the Level 2 Award in Healthier Food and Special Diets.